---

Job description

We are recruiting for a Personal Assistant Do you come from a business background and interested in entering the public sector? If you think you are a good fit for this role, apply now!

Responsibilities

• Handling calls from Health Service staff, Northern Ireland Fire service and other BSO Customers
• Transcribing calls to ticket form with a high degree of accuracy to a number of resolver groups
• Achieving a degree of first line fix for known issues, provide technical expertise, feedback and guidance to customers
• Operating in an iso20000 aligned environment
• Liaise with customers to acquire the necessary details regarding logged incidents
• Full training will be provided

Skills and Qualifications

Essential Skills

• Experience in a Service Desk or similar environment
• Experience dealing with direct customers either by face to face or over phone
• Some degree of IT experience in account or system admin
• Experience with windows suite & Microsoft office

Further Information

About the role: £13.57 per hour Monday to Friday 37.5 hours a week Hybrid working model offered after initial training period. (Office days are on a rota basis). Temporary on going Location: Cormac Avenue, Belfast Public sector