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Job description

The post holder will undertake administrative duties at the Outpatient Reception area which will include meeting and greeting patients/clients, use of ENCOMPASS system whilst adhering to IEAP guidance, ensuring Clinic Outcomes forms are completed and will be responsible for ensuring adherence to agreed protocols in relation to appointment booking, call handling and all other general Outpatient processes. Please visit jobs.hscni.net to see Job Description and Personnel Specification.

Responsibilities

• Be the first point of contact to meet and greet patients/clients at Outpatient clinics held within the Belfast Trust.
• Please visit jobs.hscni.net to see Job Description and Personnel Specification.

Skills and Qualifications

Essential Skills

• The ability to deal tactfully and efficiently with patients and colleagues.
• Please visit jobs.hscni.net to see Job Description and Personnel Specification.

Desirable Skills

• An understanding of Outpatients waiting time improvement targets.