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Job description

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Ballykelly branch.

Responsibilities

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota - excellent on-call rate paid.
• Undertake Service User assessment and risk assessment for Service Users.
• Maintain accurate and confidential records in accordance with company policy.
• Assist with the monitoring an evaluation of service provision.
• Assist Registered Manager in the recruitment of domiciliary care workers
• To organise and supervise the delivery of home care support services to Service Users in their own homes.
• To work in a flexible and reliable manner in response to the needs of the service.
• To manage a team of Home Care Assistants.
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
• To ensure that a quality care service is delivered to all Service Users.
• To work within GDPR legislation.

Skills and Qualifications

Essential Skills

• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Assist the Registered Manager and Human Resources Manager in processes, when required.
• Provide care package to Service Users in an emergency situation.
• Participate in mandatory training as required.
• Ensure area PMMRs are within company benchmark.
• Ensure Services are managed in compliance with RQIA standards.
• Ensure an effective, safe and well led service delivery.
• Cover the on-call phone on a rota basis.

Desirable Skills

• QCF Level 3 or above in Health and Social Care.
• Previous experience as a care coordinator.

Further Information

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate We offer our staff: Excellent hourly rate. Mileage paid. Annual leave on a pro rata basis. NISCC - Post registration training learning. On-line learning. Training academies throughout Northern Ireland Practical paid training CPD approved certificate for training. QCF Levels 2, 3 and 5 qualifications. Internal career progression. Mentoring arrangements. Uniforms supplied. Experienced care company with over 50 years in healthcare. Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)