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Job description

NWCare is a family run domiciliary care agency serving the community in health care in Northern Ireland for well over 50 years. We are expanding our Rathfriland branch and are recruiting for an Area Service Manager/Care Coordinator. Please note: You will be required to apply for an Enhanced AccessNI Certificate to meet the criteria of this job role.

Responsibilities

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process
• Undertake Service User assessment and risk assessment
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring an evaluation of service provision
• Assist Registered Manager in the recruitment of community care workers
• Identify training and development needs within their team of community care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well led service delivery
• Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary
• The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs
• You may be required to coordinate other areas of the business, as business needs dictate

Skills and Qualifications

Essential Skills

• Good general education to include good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 18 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work co-operatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on-call rota, covering rota when required, at short notice

Desirable Skills

• QCF Level 3 in health and social care
• Previous coordinating experience