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Job description

As an Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include Exporting and Importing Goods from and to the UK and across the World.

Responsibilities

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on ocean or air freight planning and coordination
• Liaise with DGF transport & warehouse teams on ocean or air freight planning and coordination
• Liaise with overseas offices on ocean or air freight planning and coordination
• Maintain mandatory milestones through the company's freight forwarding system
• Use company systems to create, manage and maintain the movement of freight
• Update the company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption

Skills and Qualifications

Essential Skills

• Customer service skills
• Good administrative and organisational skills
• Effective interpersonal skills
• Ability to prioritise tasks and use own initiative
• Communication skills
• High level of IT skills
• Good knowledge of Windows, Word, Excel
• Minimum of 5 x GCSE passes including English and Maths (or equivalent)

Further Information

ApprenticeshipNI eligibility conditions apply. Applicants please note this position is under the auspices of ApprenticeshipNI provision.