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Job description

Aim To provide the highest standards of customer service in a quick & efficient manner.

Responsibilities

• Day to day operation of a busy Reception Desk.
• Effective and accurate cash handling and reconciliation as laid out in hotel till procedures, policies.
• To have a welcoming and friendly approach and uphold the standards set.
• To liaise with other departments in an efficient manner.
• To ensure effective operation of the switchboard.
• To assist the head receptionist in the smooth running of the front of house department.
• To order and store stock required in a timely and efficient manner.
• Adhere to all company policies and rules.
• To observe all requirements under Health & Safety at Work Act 1989.
• To provide mentoring in areas of responsibility.
• To up hold the standards and reputation of the Hotel at all times.
• Any other duties as required.

Skills and Qualifications

Essential Skills

• 4 GCSEs (or equivalent).
• To be highly motivated and show initiative.
• To have excellent communication and computer skills.
• To be able to show attention to detail.

Desirable Skills

• Previous experience in a previous role.