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Job description

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for a great communicator who is committed to delivering 5 stars treatment to our customers. This customer-facing role will be a great fit for someone who’s already worked in a customer facing role, and whilst experience in the motor trade is preferred, it is not essential.

Responsibilities

• Handling all customer enquiries in an efficient and professional manner.
• Liaising with the workshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes.
• Maintaining customer records such as vehicle

Skills and Qualifications

Essential Skills

• A full UK driving licence.
• A passion for great customer service.
• Confidence to resolve any issues in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task within a busy environment.
• Strong communication skills, with the ability to explain complex information accurately.
• Strong organisational skills.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.