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Job description

Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Assist clients to make best use of services and facilities through: Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
• Processing requests, helping clients to select and use all library resources and facilities.
• Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include: Shelving, tidying, maintaining books and other resources.
• Circulation, issue, discharge, and renewal procedures for all resources.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
• Registering clients.
• Operation of information communication technology relevant to the post.

Skills and Qualifications

Essential Skills

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
• At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.

Further Information

Work Time: Week 1: Monday: 1pm - 8pm Tuesday: 1pm - 4.30pm Wednesday: 10am - 4.30pm Friday: 12pm - 4pm Week 2: Monday: 1pm - 8pm Tuesday: 10am - 5pm Wednesday: 10am - 4pm Saturday: 10am - 4pm