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Job description

Introduction to NFU Mutual: NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. About the Agency: We are one of NFU Mutual's Agencies, covering North and East Down and based in offices in Newtownards & Saintfield. We have excelled in providing a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors. We have an additional exciting opportunity for a someone to join our growing and successful team. About the role: As a Claims & Accounts Handler within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy.

Responsibilities

• You will assist with day-to-day Account handling while also providing essential administrative support to ensure smooth operations within the office.
• Providing exceptional customer service, you will manage claims from initial notification through to resolution.
• Claims Handling
• Administration

Skills and Qualifications

Essential Skills

• Minimum Maths & English GCSE (or equivalent) at Grade C or above.
• Strong interpersonal skills, communication skills, & relationship building abilities.
• Pro-active and the ability to work independently.
• Excellent organisational and problem solving skills.
• Strong IT literacy skills.

Desirable Skills

• Desired - A Levels &/or degree (or equivalent)
• Experience of and an understanding of the insurance/financial services sector preferable, but not essential.

Further Information

£23,000 - £27,000 per annum Full time DOE (Pro Rata for Part time hours) Open to full time or part time hours. Benefits: Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices Long-term career development opportunities Competitive salary Competency based salary progression Pension Contributions Membership Plus discount scheme Birthday additional holiday Up to 25 days holiday per annum (plus bank holidays)