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Job description

The post holder will be responsible for the management of complaints and service user feedback for Acute Hospital Services, Medicine and Emergency Medicine (MEM) & Surgical and Clinical Services (SCS) Divisions within the Northern Health and Social Care Trust. Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.

Responsibilities

• Ensure all complaints, and other forms of service user feedback including enquiries are handled in accordance with the Trust Policies and Procedures.
• Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.

Skills and Qualifications

Essential Skills

• Good interpersonal and written communication skills.
• Please visit www.jobs.hscni.net to see Job Description and Personnel Specification.