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Job description

A General Cafe Assistant will work for the Cafe Manager across the cafe areas. The role will involve working to keep the front of house tables cleared, the seating area tidy and working in the washroom. To attend to customers quickly and efficiently, offering excellent customer service at all times. General cleaning duties will also be required.

Responsibilities

• To clear tables logically, promptly and in an orderly fashion. Cutlery to one side, plates stacked in size order and all food scraped onto one plate.
• To keep the café seating area clean and tidy. Brush or vacuum up any crumbs or debris on the floor, clean and return high chairs to the correct place as and make sure the floor is generally crumb free.
• To keep the condiment area well stocked with cutlery and all condiments such as jams, sugars, napkins etc.
• To pleasantly communicate with customers, make eye contact and smile, providing excellent customer service.
• To work in the washroom operating the dishwasher, cleaning pots and stacking dishes.
• To clean kitchen area on a daily basis and undertake deeper clean when required.
• To be aware of relevant legislation such as COSHH and Manual Handling.
• To undertake future and refresher training as appropriate.
• To undertake any other reasonable catering duties as assigned by management.

Skills and Qualifications

Essential Skills

• Customer Service: Possess excellent customer service skills and can pleasantly engage with customers.
• Availability: Is available to work both weekend days most weeks and is available mid-week during school/ college holiday periods.
• Adaptability: Can adapt to changing circumstances and handle various responsibilities. Is able to work well under pressure and manage your time effectively.
• Physical mobility: Is capable of performing tasks such as bending, stooping, lifting heavy objects and standing for extended periods of time.
• Communication skills: Has excellent verbal and written communication skills and is able to effectively interact with staff and management.

Desirable Skills

• Experience: Has one years experience working in a similar environment.
• Barista Trained: Is trained in using cafe or similar style coffee machines and can texture milk to a high standard.
• Food Hygiene: Holds an up to date food hygiene certificate.