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Job description

Reporting to the ICT Manager, the post holder will be responsible for managing ICT Support Services, to include the management of the support and delivery of an extensive range of ICT systems throughout the Trust. In addition, he/she will contribute to the delivery of internal technical projects, within Service Delivery, throughout the entire project lifecycle, ensuring department’s needs are met and that projects are completed within timescale and budgets.

Responsibilities

• To be responsible for managing ICT Support Services in the ICT Department to include Hosting Management, Lifecycle management, Purchasing and Staff Management.
• To manage ICT support to Line of Business Applications including: First line fix. Storage Management. Backup management. Email management. Antivirus. Application Deployment.
• To manage the ICT Infrastructure technical team in supporting: Networks WAN/LAN. Networks Wi-Fi. Networks Telephony. Internet Servers. End use Devices. Patching.
• To engage with Senior Management and Suppliers on a technical level in the development and implementation of clinical projects which are dependent on ICT infrastructure.
• Participate in and undertake appropriate tasks for both local and regional ICT programmes of work, reporting on progress as required.
• Contribute to the formulation of procedures, standards and guidance for both technical staff and users of the ICT Service desk and ICT support services.
• Research and monitor ICT developments and where appropriate make recommendations for the introduction of new technologies or systems to support and enhance service delivery.
• Analyse and resolve complex problems related to ICT service desk and ICT support services.
• To maintain the ICT Asset Register, Systems Catalogue and Contracts Database.
• To effectively manage the distribution and update of core ICT systems and back office applications, including the development of contingency plans.
• Contribute to Service Level Agreement (SLA) negotiations, and review with suppliers at agreed intervals.

Skills and Qualifications

Essential Skills

• A University Degree or a recognised equivalent educational qualification in an ICT discipline and a minimum of two years experience in the installation and support of the full range of network based computer systems and experience of managing staff
• Or HND or recognised equivalent educational qualification in an ICT discipline and a minimum of three years’ experience in the installation and support of the full range of network based computer systems and experience of managing staff.
• Please note Platinum Recruitment NI Ltd require original certificates as proof of qualification.
• Must be able to participate in the ICT on call rota.
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving.

Further Information

On application, please provide a cover letter outlining where you meet the essential criteria.