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Job description

The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services. The Post Holder will be a member of a team that is responsible, through the Trusts ICT Manager, for the, managing and resolving incidents as they arise on the Trusts ICT Infrastructure, ICT Systems, remote access solutions and telephone systems.

Responsibilities

• Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
• Undertake routine maintenance and fault analysis, diagnosis and resolution for the full range of IT and Telephony Services in use within NIAS.
• Provide Primary Frontline support for all of the Hardware and Software used by both of the Trust’s Control Rooms and all associated services.
• Maintain and develop Active Directory and Email accounts across NIAS as directed by ICT Manager.
• Maintain and develop the AVAYA VOIP telephone System and all associated hardware as directed by ICT Manager.
• Support and maintain the Trust’s Smartphone and Tablet systems, ensuring that individual devices such as iPhones and Blackberries are properly configured.
• Assist with the Installation, configuration and Management of the various Network Hardware and switches in use by NIAS.
• Assist with the Installation, configuration and Management of the Trust’s network firewalls and the Trust’s Email and Internet Traffic Management systems.
• Participate in the mentoring and training of more junior staff members, including temporary staff and work experience students.
• (A full job description will be provided to those interested in the post)

Skills and Qualifications

Essential Skills

• University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline
• A minimum of 1 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Or HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline
• A minimum of 2 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Please note Platinum Recruitment NI Ltd require original certificates for proof of qualifications
• Or a minimum of 4 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches
• Working knowledge and experience of Microsoft desktop application software and Windows operating systems
• Practical experience of administrating and supporting an IT Network, including the troubleshooting and configuration of devices such as Hubs, Switches and Routers
• Hold a current full driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.
• Working knowledge and experience of Help Desk Management Systems.
• Applicants will be required to participate in the IT on call rota.