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Job description

As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone focused on delivering outstanding customer service, every time. This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date. We have a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you. Please apply below.

Responsibilities

• Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
• Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
• Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
• Responding to requests for assistance via our internal system HotSOS.

Skills and Qualifications

Essential Skills

• Have a keen interest in delivering exceptional customer service.
• A full clean driving licence is essential to meet the requirements of the role.
• Have strong interpersonal and communication skills.
• Hold adequate IT skills & preferably previous experience using service software.
• Have strong teamwork skills.
• Have the ability to prioritize their time and the importance of various tasks.
• Possess sound knowledge of the Resort & local area.
• Display a flexible work approach.

Desirable Skills

• Have previously worked in a Concierge position in the Hospitality sector.
• Have previously worked in a customer service role.
• Have previous experience in the hospitality sector.
• Hold a PSV Licence.

Further Information

Job Title: Concierge. Job Reference: CON 07/25 Reporting to: Reception Manager. Hours: Full Time, based on 4/5 days out of 7 shift patterns ranging from morning, afternoon, evening, and weekends, times to be confirmed.