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Job description

Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.

Responsibilities

• Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system.
• and update and maintain the live events sections of the council’s websites for all Arts Service events and activities.
• Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system.
• Such as market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives.
• Promote of all Arts Service events and activities and other council services and special events and assist at events, as required.
• Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer.
• Undertaking the handling and selling of of related goods and services.
• Undertake the opening/closing of ISLAND Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events.
• Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre.
• Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required.

Skills and Qualifications

Essential Skills

• (Please note Platinum Recruitment NI Ltd require original certificates as proof of qualifications)
• 1.1-Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent. 1.2-One year’s experience in a customer service environment or receptionist post.
• 1.3-A working knowledge of computer packages to include database experience. 1.4-Experience in the operation of a computerised booking/cash system.