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Job description

At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development. Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values. Supportive Motivational Innovative Loyal Excellent What makes for a successful Foreign Exchange Consultant? You thrive on delivering exceptional customer service and building lasting relationships. You are passionate about the travel industry. You have a customer-focused approach to work towards and achieve individual sales targets. You are organised in your tasks and your time. You’re confident in handling cash on a day-to-day basis. As a Foreign Exchange Consultant, your role is not limited to the trade of currency. You will play an active role in the operations of the branch and support your colleagues with administrative duties. You will also take an active part in working with our award-winning Learning & Development team throughout your journey.

Responsibilities

• You will ensure the effective daily operation of the bureau with the goal of profitability.
• Achieve foreign exchange targets, including set KPI’s.
• Increase the exposure of bureau and developing new business leads by using Social Media to promote offers and generate customer engagement.
• You will be responsible for stock levels of foreign currency.
• You are responsible for the security of the bureau - minimising risk, mitigating errors and accurately reconciling cash.

Skills and Qualifications

Essential Skills

• Confident handling cash.

Desirable Skills

• Currency exchange knowledge.