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Job description

To be responsible to the Waste Collection Manager for the promotion and development of the council's commercial waste collection service. To carry out all tasks within any agreed quality, time and budget targets.

Responsibilities

• Promote and develop the commercial waste collection service to all commercial traders and operators within the council area.
• This will include contracting customers to Belfast City Councils commercial waste collection service, following-up commercial waste enquiries and ensuring that appropriate action is taken to meet customers needs.
• Negotiate with traders and liaise with the contractor's representative to ensure systems of collecting commercial waste operate as designed.
• Ensure that objectives are met within the budget.
• Ensure accurate and timely production of all information required for council or committee reports for official returns or for performance measures.
• Keep under review new development in all fields relevant to the work of the post holder and to make recommendations to relevant senior officers.
• Undertake the duties in such a way as to enhance and protect the reputation and public profile of the city council.
• Undertake such other relevant duties including attendance at meetings as may from time to time be required.
• Motivate and manage any staff, that may be assigned, to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.
• Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence.
• management, disciplinary and grievance procedure.
• Participate as directed in the Councils recruitment and selection procedures.
• Act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.

Skills and Qualifications

Essential Skills

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of qualifications)
• Experience Have a minimum of 5 GCSEs (Grades A-C) including English, or equivalent qualifications,
• Applicants must also be able to demonstrate on the application form, by providing personal and specific examples, that they have at least one years relevant experience in each of the following areas:
• Sales promotion or marketing of products and/ or services.
• Experience dealing with and resolving customer service complaints and enquiries in a front-line role, ensuring adherence to corporate procedures.
• Supervising staff on a daily basis within an office environment including programming workloads and priorities.
• People management and development skills The ability to effectively manage and encourage teamwork to deliver successful results, building rapport with other, as well as offering help and support and developing others through training and mentoring.
• Special skills and attributes Applicants must be able to demonstrate evidence of the following skills and abilities which may be tested at interview:
• Customer care skills The ability to deal with and respond to the needs of a diverse range of internal and external customers, including members of the public.
• Oral Communication and interpersonal skills Excellent oral communication skills, that is, the ability to deal with internal departments and external bodies effectively at all levels.
• Team working skills The ability to work effectively as part of cross-functional, multi-disciplinary teams and to be proactive, innovative and work enthusiastically with others to exceed standards and deliver successful results.
• Analysis, problem solving and decision-making skills The ability to gather and analyse information and make day to day decisions on operational issues so that objectives are achieved.
• Political and corporate sensitivity skills An unbiased attitude with the skill and ability to build and maintain sound relationships with members of the public, elected members, senior managers, media and other stakeholders on a range of highly.
• sensitive or confidential issues, even when faced with potentially contentious and unpredictable situations.
• Information Technology skills The ability to make effective use of information technology and operate a range of standard Microsoft Office and bespoke programmes.
• Work planning and organisational skills The ability to prioritise and plan work to ensure that all targets and quality standards are consistently met.
• Written communication skills Have a high degree of literacy and the ability to write reports, memos and letters at service level in clear simple language.