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Job description

The Deputy Service Manager is responsible, through management and staff leadership, for promoting and ensuring the highest standards of care, in compliance with statutory requirements, to meet the physical, social, emotional and spiritual needs of the residents within the Christian ethos of the Presbyterian Church in Ireland (PCI) and to support the Service Manager in all aspects of the Management of the Service.

Responsibilities

• To provide safe, effective and compassionate care, whereby the core values of dignity, respect, choice, consent and inclusion are embedded in daily practice.
• To promote and ensure a high standard of care at all times in line with the Christian ethos of the Home, suitable for meeting the physical, social, emotional and spiritual needs of the residents.
• To promote the safety, wellbeing and protection of the residents and to ensure that the Safeguarding policy and procedures are adhered to at all times.
• To assist in the assessment process for any new potential residents, including both permanent and respite residents.
• To assist in the admission process for any new residents, ensuring that all staff are aware of the residents’ condition and needs prior to admission.
• To oversee the formulation and completion of comprehensive care plans and reviews which address residents’ physical, social, emotional and spiritual needs.
• To participate in annual care reviews with the relevant keyworkers and ensure that these are held within the relevant time scale.
• To ensure that residents and their families are involved in the decision-making process in relation to the residents’ care.
• To monitor and ensure that appropriate records of residents’ care are kept at all times and are held securely and confidentially.
• To assist in ensuring that day areas are used to ensure that therapeutic programmes of activities are undertaken.
• To ensure day care programmes are planned and implemented for residents not attending a day care centre.
• To be aware of the legal responsibilities of the role in relation to Residential Care Home Regulations and RQIA Minimum Standards
• To manage complaints effectively in accordance with the Organisations Policies and Procedures.
• To participate in the Quality Assurance process to monitor the effectiveness of the service provided and to implement improvement plans as required
• To assist in delivering an efficient and effective service within an agreed budget
• To assist in ensuring high occupancy levels are maintained
• To ensure compliance with all Policies / Procedures ensuring that related procedures are carried out efficiently and effectively.
• To provide support and mentorship to the staff team.
• To monitor staff performance and address issues as required
• To monitor the maintenance action plan and to liaise with any maintenance personnel to ensure that maintenance is carried out.
• To communicate the Christian faith by word and action both individually and as part of a staff team.
• To ensure that appropriate acts of worship take place in the service and that all residents receive proper pastoral care
• To assist in the supervision, appraisals and management of staff within the project, both formally and informally, including delegation and co-ordination of work and to ensure high standards.
• To participate in the recruitment, selection and disciplining of staff as required
• To help to maintain good morale in the home and promote sound organisation, fair and clear staff relationships and good communication
• To participate in the identification and meeting of the training needs for all levels of staff including Induction Training for all new staff
• To comply with the Northern Ireland Social Care Council Code of Practice and all in-house policies and procedures
• To be aware of his/her own, and other staff, responsibilities to the Codes of Practice and Conduct which will be required by NISCC; provide adequate support and ensure adherence is complied with by all staff within his/her remit
• To accept responsibility for continuing his/her own professional development
• To attend and participate in in-service training as needs arise and disseminate training to other staff.
• To carry out any other reasonable duty that may be necessary for the proper and efficient running of the service.
• To organise and accompany residents on holiday, outings and to appointments as required
• To deal with general enquiries in a professional and helpful manner.
• To liaise with residents’ families / next of kin, doctors and district nurses, care managers, RQIA and other statutory or church agencies
• To establish and maintain contacts within the local community, as appropriate
• To ensure the proper ordering, supervision, distribution and storage of residents’ medication and medical records as in accordance with the requirements of DHSS/Registration and Inspection Unit.
• To assist in maintaining careful checks of stock levels
• To assist in the preparation of staff rotas and checking of staff time sheets
• To assist in varying staffing hours as occupancy fluctuates whilst ensuring adequate staff levels and skills mix.
• To monitor and report maintenance issues to the Housing Association and other relevant agencies to ensure compliance with standards and regulations in relation to Health and Safety.
• To ensure that all requirements of the Residential Care Home Regulations and the RQIA Minimum standard are adhered to at all times.

Skills and Qualifications

Essential Skills

• A minimum of NVQ/QCF Level 3 in Care (or equivalent qualification)
• Knowledge and understanding of the current legal responsibilities of the post and standards for the service, including the need for management and delivery of person-centred services
• Knowledge of current health and social services available for those with a learning disability
• Experience of using Microsoft Office and Excel
• The ability to plan, develop and implement person centred programmes of care
• A minimum of 3 year’s recent experience working in a residential setting
• A minimum of 2 year’s recent experience of supervising and managing staff
• Experience of carrying out Supervisions and Appraisals
• Experience of ordering, receiving and administering medication
• Experience of liaising with RQIA
• Experience in the care of people with a learning disability
• Experience of managing behaviours which challenge
• Experience of Quality Assurance Monitoring
• Experience of administration, in particular preparing staff rotas and time sheets
• Experience of managing budgets
• Experience of staff recruitment and selection
• Must be willing to work within the Christian ethos of PCI.
• Must be available for flexible working including evenings, nights and weekend working
• Willingness to maintain registration with the appropriate professional regulatory body eg., NISCC or NMC
• Must be willing to adhere to NISCC Codes of Practice or NMC
• Satisfactory Access NI check

Further Information

We are an equal opportunities employer.