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Job description

The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers. The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required.

Responsibilities

• Coordinate the delivery of Service to adults and young victims to the agreed standards and in line with relevant legislation and when necessary, provide cover to ensure service delivery.
• Provide advice and assistance to other volunteer coordinators and volunteers for queries relating to young victims referred to the Community Service (i.e., resources, signposting etc)
• Recruit, induct and develop volunteers to deliver service to young victims in liaison with the Volunteer Development Officer and Learning & Development Manager
• Review and update operational policies and guidance manual for staff and volunteers for assisting young victims (including assessments, incidents and safeguarding logs, support plans, tools for sessions, boundaries and confidentiality)
• Please see job description for full details.

Skills and Qualifications

Essential Skills

• Achieved A level standard or above with a minimum 2 years’ experience of providing support to vulnerable service users including children and young people OR
• A Minimum of 5 years’ experience of providing support to vulnerable service users including children and young people
• Experience of dealing with challenging behaviours, complex situations and the ability to handle complaints including identifying needs and risks to children and young people
• Demonstrable experience of providing appropriate intervention and support to children and young people who have experienced distress
• Demonstrable experience of advocating on behalf of vulnerable service users to third party organisations including the understanding of children’s rights, safeguarding issues, legislation and best practice
• Please see job description for full details.