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Job description

Introduce and welcome all parties and individuals using the facilities in a polite and professional manner. Ensure that all customers, visitors and clients receive an excellent, enjoyable and safe visit to Colin Glen Leisure.

Responsibilities

• To demonstrate all products and services to users and ensure that the relevant waivers are signed, reviewed and stored accordingly.
• Regularly review the online booking system to ensure that all bookings are facilitated and prepared for ensuring the smooth running of the facilities.
• Ensuring a high standard of customer service at all times. Plan, organise and manage your own workload efficiently between reception, pitches, golf course and the driving range.
• Maintain a neat and tidy work environment both to the complex interior and exterior. Interacting with customers keeping them informed of all the facilities on offer within Colin Glen Forest Park and Colin Glen Leisure.
• Ensure that customers see the potential in secondary sale when appropriate. After training you will assist in resolving any technical issues that may occur, e.g. trackman software, ball dispenser, the pitches, dome and golf course.
• Ensure that correct procedures for use are clearly explained to all customers, ensuring they are fully aware of all rules they must abide by. Ensure strict adherence to all health and safety regulations with regard to the facilities, equipment, staff
• Ensure accurate records are maintained of any incidents ensuring they are reported to management in a timely manner. You will have responsibility for secure keys and must ensure they are stored accordingly.
• Any loss must be reported immediately to your line manager. Liaise with management, staff and reception staff.
• Adhere to staff uniform. Reception duties as and when required.
• General housekeeping ensuring our premises and staff are presented to a high standard at all times. Any other duties that may be deemed appropriate to this role.

Skills and Qualifications

Essential Skills

• Team working skills. Retail / leisure experience preferred.
• Customer focussed. Excellent communication skills. Proficient in IT.
• To be able to demonstrate the ability to use own initiative. Excellent organisational & planning skills.
• Must be fully flexible and available to work weekdays, evenings, weekends and bank holidays.

Desirable Skills

• Cash handling experience.
• Full clean driving licence.