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Job description

We are recruiting for a Sports Attendant.

Responsibilities

• Introduce and welcome all parties and individuals using the facilities in a polite and professional manner.
• Ensure that all customers, visitors and clients receive an excellent, enjoyable and safe visit to Colin Glen Leisure.
• To demonstrate all products and services to users and ensure that the relevant waivers are signed, reviewed and stored accordingly.
• Regularly review the online booking system to ensure that all bookings are facilitated and prepared for ensuring the smooth running of the facilities.
• Ensuring a high standard of customer service at all times.
• Plan, organise and manage your own workload efficiently between reception, pitches, golf course and the driving range.
• Maintain a neat and tidy work environment both to the complex interior and exterior.
• Interacting with customers keeping them informed of all the facilities on offer within Colin Glen Forest Park and Colin Glen Leisure.
• Ensure that customers see the potential in secondary sale when appropriate.
• After training you will assist in resolving any technical issues that may occur, e.g. trackman software, ball dispenser, the pitches, dome and golf course.
• Ensure that correct procedures for use are clearly explained to all customers, ensuring they are fully aware of all rules they must abide by.
• Ensure strict adherence to all health and safety regulations with regard to the facilities, equipment, staff and the public at all times.
• Ensure accurate records are maintained of any incidents ensuring they are reported to management in a timely manner.
• You will have responsibility for secure keys and must ensure they are stored accordingly.
• Any loss must be reported immediately to your line manager.
• Liaise with management, staff and reception staff.
• Adhere to staff uniform, always presenting yourself in a neat and tidy manner whilst on duty.
• Reception duties as and when required.
• General housekeeping ensuring our premises and staff are presented to a high standard at all times.
• Any other duties that may be deemed appropriate to this role.

Skills and Qualifications

Essential Skills

• Team working skills.
• Retail / leisure experience preferred.
• Customer focussed.
• Excellent communication skills.
• To be able to demonstrate the ability to use own initiative.
• Excellent organisational & planning skills.
• Proficient in IT.

Desirable Skills

• Cash handling experience.
• Full clean driving licence.

Further Information

Candidates must be fully flexible and available to work weekdays, evenings, weekends and bank holidays.