Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

The successful candidate will play a key role in supporting customers, delivering product training and contributing to the ongoing success of a forward-thinking business. Please see employer website for full job details & person specification.

Responsibilities

• Deliver customer training across the full product range, including robot systems, dispensing lockers and eMAR software for care homes.
• Provide exceptional customer support, building strong relationships and ensuring a smooth onboarding journey.
• Assist with the planning and project management of customer installations.
• Test hardware and software to ensure products meet operational standards.
• Prepare robot canisters for customer installations.
• Represent the company at trade shows and events.
• Identify and communicate opportunities for service improvement.
• Travel occasionally within Northern Ireland, the Republic of Ireland and the UK for training and customer visits.

Skills and Qualifications

Essential Skills

• Experience in a pharmacy or healthcare setting as a Pharmacist, Pharmacy Technician, Robot Operator or Accuracy Checking Technician (ACT).
• Strong communication, organisational and project management skills.
• Passion for delivering exceptional customer service and providing effective training.
• Ability to work independently with excellent attention to detail and as part of a collaborative team.