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Job description

An exciting opportunity is available for a passionate and efficient Customer Care and Sales Agent to provide exceptional service by handling customer queries, processing orders, upselling products, and supporting overall team targets and business goals.

Responsibilities

• Answering calls, cases, chats and other means of communication with our customers.
• Providing a high standard of customer service.
• Building and maintaining strong relationships with customers.
• Upselling, cross-selling, and promoting new products.
• Maintaining extensive product knowledge and continuing to learn about the products and the wider grooming industry.
• Attending events such as grooming and Trade shows.
• Various administrative tasks (such as booking collections, post, etc).
• Other ad-hoc tasks as required.

Skills and Qualifications

Essential Skills

• Previous experience in a similar role is preferable, but not necessary.
• Experience of working as part of a team, and/or providing great customer care.
• Minimum Grade C (or equivalent) in GCSE English and Maths.

Further Information

£12.21 per hour. Monday to Friday. 37 hours a week. A flexible approach to working with possibility of hybrid WFH / flexitime scheme. Health Insurance benefits after 6 Months. Opportunity to travel for various events. Full time. Permanent role.