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Job description

The role is mainly based in our Barbour Court scheme in Enniskillen, carrying out tasks with our tenants are the forefront of your duties. This dynamic role will involve overseeing tenancy management duties, conducting checks at neighboring schemes, and providing vital support to the Patch Assets Officer by assisting with walkabouts and reporting repairs.

Responsibilities

• Engage with our customers and ensure their support needs are responded to efficiently and effectively in line with support plans.
• You will work as a team with neighbouring Co-ordinators and work flexibly in this area as required.
• Work alongside the Housing Officer for the scheme delivering services that matter, in accordance with Supporting People requirements.
• Maintain effective administration of information, to include keeping accurate and up to date records, making full use of ICT opportunities available to deliver an efficient and high standard service within agreed timescales.
• Ensure emergency calls are responded to in a supportive manner and manage emergency situations appropriately by seeking advice from the Housing Officer as necessary.

Skills and Qualifications

Essential Skills

• 1 years’ experience in a support/housing/community field
• Good understanding of what great customer experience looks like.
• Experience of signposting to support agencies.
• Digitally connected with previous experience of working with computer packages.
• Hold a full driving licence and be able to travel to meet the requirements of the post.

Desirable Skills

• Able to demonstrate a practical understanding of professional boundaries, safeguarding, risk assessment and confidentiality, and support plans.