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Job description

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Responsibilities

• Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
• Administration of the Criminal Injuries Compensation Scheme within statutory deadlines until first decision from Compensation Services is received.
• Please see Job Description for full details

Skills and Qualifications

Essential Skills

• 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment OR
• Five years’ experience in the provision of an effective administration service in an office environment
• Please see Job Description for full details

Desirable Skills

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
• Experience of addressing issues arising from working with the general public
• Please see Job Description for full details