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Job description

Theatre Hosts are at the forefront of the Grand Opera Houses’s Front of House pantomime experience, welcoming visitors and audiences to performances and events during the festive season. They deal with customer enquiries, check tickets, seat customers and sell programmes, merchandise and interval refreshments, and provide general information about the Theatre and its programme. Theatre Hosts ensure that customers have the best possible experience by providing an exemplary level of customer service. A full job description and further information about the role is included in the Candidate Information Pack which is available on the Theatre’s website on the link below.

Responsibilities

• Provide a warm, friendly and professional welcome to all customers and visitors
• Usher shows, check tickets, seat customers and monitor audience safety during performances
• Assist customers with any additional access requirements
• Provide an excellent level of customer service and ensure customer enquiries are dealt with effectively and promptly
• Resolve customer complaints and seating issues, and refer unresolved complaints to the House Management Team
• Promote and sell show programmes, merchandise, interval orders and refreshments
• Ensure all front of house areas are clean, tidy and well presented at all times and complete service checklists

Skills and Qualifications

Essential Skills

• A minimum of six months’ recent paid work experience in a customer service role, dealing with customers face to face in a busy retail or hospitality environment
• Experience of delivering sales, accurate cash-handling, and till transactions in a busy customer environment
• Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service
• Good numeracy/mental arithmetic skills to enable accurate cash handling
• Ability and confidence to proactively sell to customers
• Ability to work effectively as part of a team and support colleagues

Further Information

If you are interested in this opportunity you will need to complete the online application form and monitoring form on Theatre's website on the following link : https://www.goh.co.uk/about-us/careers/pantomime-theatre-hosts