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Job description

The postholder will be at the forefront of customer services dealing with the public at reception desk and by telephone. The duties will also include operating a computerised booking/cash system, selling shop stock/issuing receipts and maintenance of information databases, directing museum visitors and other users. The post holder will assume other delegated duties relevant to the post reasonably assigned by the Assistant Museum Services Manager including participation in the interchange of duties/location to cover annual leave/other absences.

Responsibilities

• Provision of a full range of receptionist services including dealing with the public in person, by telephone and by email in accordance with the Council’s Customer Care standards.
• Processing incoming/outgoing mail. Operation of the switchboard ensuring calls are correctly diverted and messages received promptly delivered.
• Operation of a computerised booking/cash system including recording, monitoring and reporting to management all relevant information in relation to bookings and visitor numbers/usage.
• Reconciliation of cash processing lodgements in accordance with Council procedures.
• Handling and selling of Museum shop stock, stock control and merchandising. Promotion of Council services and special events and assisting at events as required.
• Provision of clerical and administrative support to include word processing, filing and maintenance of records. Maintaining the maintenance contractor log book.
• Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with in relation to the services and activities within the facility to provide a safe environment for employees.
• To undertake general clerical duties relevant to provide support across the section appropriate to the level of the post.

Skills and Qualifications

Essential Skills

• Five GCSE passes at Grade A-C or NVQ Level 2 in administration (or equivalent).
• One year’s experience in a customer service environment or receptionist post.
• Where applicants do not hold the qualifications as outlined they must demonstrate a minimum of three years’ experience as outlined.
• A working knowledge of computer packages to include Microsoft Word and Excel.