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Job description

THE EMPLOYER IS: GRACEHILL UK LTD Gracehill UK provides a full range of property and facilities management services across Belfast and surrounding areas, including maintenance, cleaning, and refurbishment. Our operations team plays a key role in coordinating staff, managing job schedules, and ensuring excellent client service. This role has been created specifically for the JobStart Scheme to provide an entry-level opportunity for an individual to gain practical experience in office administration and operations support. The participant will learn how to assist with scheduling, customer communication, and data management, developing valuable business and organisational skills Location: Belfast (office-based with potential for hybrid work as appropriate). Training: Full on-the-job training, mentoring, and regular progress reviews provided. Progression: Participants who demonstrate reliability and enthusiasm may be considered for a permanent role or further training opportunities within Gracehill UK.

Responsibilities

• Assist with the coordination of property maintenance and cleaning schedules.
• Support customer service activities, including handling calls, responding to emails, and logging requests.
• Help maintain accurate digital records, spreadsheets, and job tracking systems.
• Support general office administration tasks such as filing, data entry, and document preparation.
• Learn how to prioritise and manage multiple daily tasks efficiently.
• Assist with social media updates or internal communications as required.
• Communicate effectively with maintenance and cleaning teams to ensure smooth operations.
• Uphold Gracehill’s professional standards in all client interactions.

Skills and Qualifications

Essential Skills

• Good written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Confidence using basic computer software (Microsoft Office, email, etc.).
• Willingness to learn new systems and processes.
• Ability to work as part of a team and manage tasks under supervision.

Desirable Skills

• Previous experience or education related to administration, business, or customer service (not essential).
• Familiarity with scheduling or database systems.
• Interest in property management or facilities operations
• Professional and polite telephone manner.

Further Information

The Employer is: GRACEHILL UK LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.