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Job description

THE EMPLOYER IS: GHOSTBOND UK LTD. The Sales & Customer Support Assistant will work within our sales and customer service team, handling incoming and outgoing customer communications, processing orders, and supporting day-to-day operations. The participant will learn how to manage customer accounts, use professional CRM and order management systems, and gain hands-on experience in sales administration. The role includes calling existing customers to check stock levels and offer product support, ensuring excellent service and continued business relationships.

Responsibilities

• Entering and updating customer orders within the CRM and order management system.
• Contacting existing customers to discuss product needs and take replenishment orders.
• Processing returns, exchanges, and refunds in line with company procedures.
• Recording and reconciling card payments through the payment service provider.
• Learning product details and providing accurate information to customers.
• Tracking deliveries and liaising with couriers to resolve order or shipping issues.
• Preparing quotes and assisting the sales team with follow-up communications.

Skills and Qualifications

Essential Skills

• Basic computer literacy (Microsoft Office or Google Workspace).
• Clear and confident telephone manner.
• Accuracy and attention to detail when handling customer and order information.
• Ability to follow structured sales and customer service procedures.
• Willingness to learn new software systems (CRM, order management, and payment tools).

Desirable Skills

• Experience in sales, customer service, or retail (not essential but advantageous).
• Understanding of telephone-based sales or account management.

Further Information

The Employer is: GHOSTBOND UK LTD. JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.