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Job description

Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team. The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process. Please see employer website for full job details & person specification.

Responsibilities

• Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
• Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.

Skills and Qualifications

Essential Skills

• 5 GCSEs/O’ levels/ equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment.
• Or Three years’ experience in the provision of an effective administration service in an office environment.
• Proven organisational skills in an administrative environment.
• Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.
• Experience of dealing with confidential information - both verbal and written.

Desirable Skills

• Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous.
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous.

Further Information

Location: 6th Floor Embassy Building. Salary: £24,570 1.0 FTE per annum pro rata.