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Job description

The Garden Centre Manager will primarily work for the Group General Manager, ensuring that the Garden Centre is adequately staffed, presentable, safe and customer friendly 7 days a week.

Responsibilities

• Oversee smooth running of the Garden Centre Team to ensure work schedules are set and achieved, encouraging productivity on an individual well-defined basis.
• Adopting a practical, hands on approach to daily tasks and leading by example.
• Focused approach to management of till dept, serving customers and ensuring the dept runs smoothly.
• Manage all aspects of the gift dept, maintaining a focused approach regarding merchandising, stock replenishment and POS, overseeing dept deliveries and processing of purchase orders.
• Work closely with assistant managers to ensure tasks are completed as directed by the Group Managers, ensuring that high standards are maintained regarding stock replenishment, merchandising and POS.
• Oversee all aspects of staffing from recruitment & interviews, reviews & disciplinaries as directed by Group Managers.
• Define, monitor and review weekly work requirements, staff hours, rotas, holidays & shift cover. Ensure that staffing levels are adequate but well controlled week by week.
• Achieve operational excellence, ensuring the highest standards of display, compliance and inventory control are maintained through use of EPOS and annual stock take.
• Lead and inspire the team, ensuring that they are motivated and focused on customer engagement and operational excellence.
• Ensure excellent customer service is delivered in all areas of the garden centre and manage customer complaints when required.
• Trained in: First Aid, Fire Safety, H&S and Manual Handling (training provided).
• Awareness of onsite health & safety, reporting to the Directors.

Skills and Qualifications

Essential Skills

• At least 2 years experience managing in a retail environment.
• Demonstrate commercial awareness and a hands on approach to daily tasks.
• Excellent communication skills to ensure that successful initiatives and actions are shared.
• Demonstrate strong organisational skills.
• Excellent people management skills.
• Proficient using IT systems, in particular Microsoft Office Packages, EPOS till system and cloud-based platforms for managing rotas & HR processes.
• Ability to stand for long periods of time and undertake tasks, which includes bending, lifting and carrying stock.
• Demonstrate a flexible working pattern to the rota and able to react to the needs of the business.
• Demonstrate good knowledge of health & safety.

Desirable Skills

• Interest in gardening.
• Interest in interiors and soft furnishings.
• Experience working in a garden centre.
• Active line management experience, in particular staff management, performance management.

Further Information

Salary - Salary will be approx. £32,864, based on a 40hr working week. Location - Donaghadee, Bangor.