---

Job description

The Dots Service Coordinator will play a vital role in ensuring the smooth and effective delivery of high-quality services for the Dots Social Enterprise. This position is responsible for coordinating service provision, managing the day-to-day operations of the Home & Life Assistance team, and maintaining efficient scheduling to meet client needs. The role involves direct liaison with clients and families, supporting service continuity, and overseeing administrative tasks such as rota planning, payroll processing, and billing coordination with the finance team. The coordinator will ensure that services are person-centred and delivered with professionalism, empathy, and efficiency.

Responsibilities

• Team Leadership and Line Management: Provide day-to-day line management of the Dots HLA Team, offering guidance, support, and performance management. Conduct regular team meetings, 1:1s, and annual appraisals. Support the recruitment, onboarding
• Rota Scheduling and Workforce Planning, Create and manage efficient weekly rotas, ensuring continuity of service and appropriate skill mix. Respond promptly to unplanned absences, covering shifts or reallocating duties as needed. Monitor staff hours.
• Customer Service and Client Support. Act as the main point of contact for clients and their families. Conduct initial assessments and ongoing service reviews, ensuring service meet customer needs. Handle complaints and incidents in line with policy.
• Service Administration and Finance. Maintain up-to-date and accurate records using anCRM system, rotas, and communication logs. Liaise with the finance team and ensure client billing is accurate. Process payroll. Support admin audits.
• Compliance and Quality Assurance. Ensure service delivery aligns with external regulations, safeguarding standards, and internal policies and procedures. Prepare for quality audits, inspections, and internal reviews. Service improvement.
• Wider Organisational Support. Provide general support across the charity, including handling queries, coordinating with departments, managing admin and assisting with events and fundraising efforts.

Skills and Qualifications

Essential Skills

• A recognised third level qualification in Health & Social Care, Management and Leadership, Business Administration or a related discipline or five years experience in a care coordination role.
• Proven track record of managing or supporting teams.
• Experience in rota planning and workforce scheduling.
• Experience handling customer queries, complaints, and service reviews.

Desirable Skills

• NVQ/QCF Level 4 in Health & Social Care or Leadership and Management.
• Experience supporting the recruitment and onboarding of staff.
• Familiarity with digital billing and payroll systems.
• Understanding of long-term health conditions such as Dementia, Parkinsons etc.
• Familiarity with the health and social care sector, and an understanding of the needs and concerns of older adults and their families.

Further Information

www.meaap.co.uk/recruitment for more information and a full recruitment pack