My Family Matters Foundation Ltd

Employer Location:
Phone Number: 02871377272
Email: info.myfamilymattersfoundation@gmail.com
Web: www.myfamilymattersfoundation.co.uk

Job description

The Call Handler will play an important role in supporting My Family Matters Foundation Ltd., an organisation helping individuals and families affected by family separation, domestic abuse, coercive control, and alienating behaviours. The role involves managing incoming calls, greeting visitors, maintaining records, and providing administrative support to the Director of Services. The post holder will handle sensitive information with confidentiality and professionalism while helping ensure the smooth daily operation of the organisation. Strong communication, organisational, and IT skills are essential, along with compassion and discretion when supporting those in difficult circumstances. Computer & Administrative Tasks: Keep all contact details, session logs, and Equality & Diversity data up to date on the database. Record and receipt funds, reporting to the Finance Officer. Back up systems regularly and maintain filing accuracy. Other Duties: Support day-to-day operations as directed by the CEO. Assist with social media posts, video content, and live event moderating.

Responsibilities

• Responsible for supporting all the administration duties outlined in the job description to ensure the day to day operations of My Family Matters Foundation Ltd.
• Greet and sign in all visitors, informing the relevant team member of their arrival.
• Manage bookings, including scheduling, cancellations, and event coordination.
• Handle calls professionally within role boundaries, maintaining confidentiality and GDPR compliance.
• Prepare letters, update records, and maintain logs, visitor registers, and referral data.
• Liaise with individuals, families, agencies, and professionals to ensure safety and effective communication.
• Support the Chief Executive Officer with any additional administrative duties and daily operations.
• Complete referrals, assess disclosures, and assist with risk triage.
• Manage end-of-day tasks and ensure accurate record keeping.

Skills and Qualifications

Essential Skills

• Diploma in Business Administration (or equivalent) or 2 years’ experience in a similar role.
• Proficiency in social media use and moderating live events.
• Completion of Access NI check and provision of two references.