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Job description

This is a fantastic opportunity for someone who wants to get experience working in a diverse retail role where they are not only learning the normal day to day sales/retail duties but working with a dynamic team of likeminded individuals with a common goal to build and expand our business. Not only do we buy and sell antiques, but we run one of the biggest film and tv prop hire companies in Northern Ireland. We fit out bars, restaurants, local attractions. We have pop up shops for every season, Halloween, Xmas. We are not your normal retail outlet. This work experience will offer you the opportunity to learn and in turn offer excellent customer service skills and you will support the store by assisting with a variety of tasks. At the end of a successful placement, you will have an opportunity to interview for permanent employment within the organisation.

Responsibilities

• Working with the shop team to make sales and ensure customer needs are met
• Providing good customer service and speaking to customers face to face, over the phone and dealing with online and text enquiries
• Build product knowledge by conducting personal research into the types of products we sell
• Daily cashing up
• Processing prop hire
• Processing customer commissions
• Visual Merchandising to ensure the layout of the store is appealing to customers
• Processing incoming stock deliveries and taking inventory
• Processing customer deliveries and collections
• Handling customer complaints
• Assist in the upkeep of health and safety standards throughout the store.
• Cleaning duties throughout the store
• Problem solving

Skills and Qualifications

Essential Skills

• Customer service skills
• Communication skills
• Sales skills
• Time management and problem solving
• Teamwork skills
• Commercial awareness and product knowledge
• Visual merchandising skills
• Problem solving
• Interpersonal skills
• Adaptability
• Patience and tact when dealing with different staff and customer situations
• Technology skills such as learning how to use out point of sale system
• Cash handling skills

Desirable Skills

• Interest in vintage and antiques
• Team player but able to work on own initiative
• Good numeracy skills
• Good written and verbal communication skills
• Flexible approach

Further Information

The Employer is On the Square Emporium. As this is an Opportunity Guarantee placement, it is only available to those aged 16-24. This work experience opportunity is expected to last for 13 weeks and will require attendance of 25 hours per week. While on Work Experience, participants will retain their entitlement to benefit. Those who are not receiving benefit are also welcome to participate. Travel and childcare costs may be reimbursed. Participants will also receive an incentive payment equivalent to £10/day to a maximum of £50/week. Contact your local Jobs and Benefits office for further information or contact the WEP team via WorkExperience@communitiesni.gov.uk.

Application Information

If you are in receipt of benefits, please contact your local Jobs and Benefits Office.