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Job description

THE EMPLOYER IS: MCNAGHTEN LIMITED The Personal Trainer & Gym Receptionist plays a dual role in supporting both the fitness and customer service functions of the gym. The role involves delivering high-quality personal training sessions, supporting members in achieving their fitness goals, and providing a friendly, professional front-of-house service to ensure an excellent member experience from start to finish.

Responsibilities

• Deliver safe, effective, and engaging one-to-one and small group training sessions.
• Design and implement tailored fitness programmes to meet member goals.
• Provide ongoing motivation, feedback, and support to clients.
• Educate members on correct exercise techniques and safe equipment use.
• Promote healthy lifestyle habits and basic nutrition awareness.
• Assist with maintaining gym equipment, cleanliness, and safety checks.
• Support with gym events, classes, and community initiatives.
• Greet members and visitors warmly, providing excellent customer service.
• Handle membership enquiries, registrations, renewals, and payments.
• Manage class bookings, personal training schedules, and facility reservations.
• Answer phone calls, emails, and in-person queries professionally.
• Provide information on gym services, timetables, and promotions.
• Maintain a clean, organised, and welcoming reception area.
• Work collaboratively with the wider team to ensure smooth daily operations.

Skills and Qualifications

Essential Skills

• Excellent communication and interpersonal skills.
• Strong customer service focus and friendly, approachable manner.
• Passion for fitness, health, and helping others succeed.
• Ability to manage multiple tasks and prioritise effectively.
• Professionalism, reliability, and strong attention to detail.
• Basic IT and administrative skills.
• Understanding of health and safety practices in a gym environment.

Desirable Skills

• Level 2 or 3 Fitness Instructor / Personal Training qualification (or working towards).
• Previous experience in a customer service or front-of-house role.
• First Aid certification (advantageous but not essential).

Further Information

The Employer is: MCNAGHTEN LIMITED JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.