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Job description

Sales Support Executive (Job Ref: 25N/SALS) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads. Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY. Contract Offered: Full-time, Permanent. Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20. What does this role involve? As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods. Some of the main duties of the role include:

Responsibilities

• Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
• Responding to customer inquiries: Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
• Order processing: Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
• Provide administrative and data support to the sales team, facilitating efficient sales processes.
• Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
• Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
• Track existing sales orders and keep CRM up to date.
• Support our customer support team when needed.

Skills and Qualifications

Essential Skills

• Qualified to at least degree level or previous sales or marking experience.
• Experience in dealing with customers, such as in retail or customer support.
• Ability to build rapport with a diverse range of people.
• Strong communication and interpersonal skills
• Teamwork skills and the ability to foster good working relationships.

Desirable Skills

• Experience with inbound sales or lead generation.
• Previous sales, marketing, or administration experience.
• Experience dealing with customers via phone.
• Some understanding of a general sales cycle.
• Driven and self-motivated to hit and exceed targets.