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Job description

THE EMPLOYER IS: ULSTER SUPPORTED EMPLOYMENT LIMITED The role involves providing day-to-day IT support to Usel staff through effective helpdesk management by ensuring all technical issues are logged, tracked, and resolved efficiently and providing staff with updates on their tickets. You will also assist with IT audits to ensure all information is up to date to maintain compliance with ISO 27001 and Cyber Essentials standards, as well as configuring new hardware such as laptops and mobile devices for new staff. You will also give guidance to staff on how to use devices and resolve technical issues.

Responsibilities

• General helpdesk management to include logging calls and day to day support.
• Helping to conduct audits as part of ISO 27001 and cyber essentials.
• Building new hardware laptops and mobile phones.
• Providing users with advice and training on how to use devices and hardware and assisting with any questions users may have.
• General admin tasks and house keeping required of the role.

Skills and Qualifications

Essential Skills

• Excellent communication skills.
• The ability to follow instructions.
• The ability to work as part of a team.

Further Information

The Employer is: ULSTER SUPPORTED EMPLOYMENT LIMITED JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.