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Job description

THE EMPLOYER IS: SAINTFIELD MEDICAL PRACTICE The role involves supporting the Surgery in achieving its aims and corporate objectives by performing administrative and clerical duties with competence and efficiency. The postholder serves as a key point of contact for patients, facilitating communication between patients, doctors, and other healthcare professionals. Responsibilities include receiving, assisting, and directing patients to the appropriate services or healthcare professionals in a courteous, effective, and efficient manner. The individual is expected to provide general assistance to the Surgery team while maintaining a positive and friendly image to patients and visitors, whether in person or over the phone. This position reports directly to the Practice Manager.

Responsibilities

• Open, sort and distribute incoming post as per Surgery procedures.
• Scanning, faxing, typing and photocopying as required.
• Dispatch outgoing post.
• Assist in preparing patient letters for posting.
• File, retrieve and re-file records as required ensuring strict numerical order is adhered to.
• Book appointments for patients ensuring sufficient information is recorded to identify patient/medical needs.
• Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
• Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
• Ensure reception and waiting areas are neat and tidy.
• Be the link between patients and other members of the Surgery team.

Skills and Qualifications

Essential Skills

• Excellent communication and interpersonal skills.
• Proven experience of Microsoft Office applications.
• Ability to work flexibly as part of a team.
• Be resourceful and use own initiative, judgement and common sense.
• Ability to work under pressure in a very busy environment.
• Ability to ensure confidentiality is maintained at all times.

Desirable Skills

• 5 GCSE passes (or equivalent) at Grade C or above including English and Mathematics.
• Experience in dealing with members of the public.

Further Information

The Employer is: SAINTFIELD MEDICAL PRACTICE JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.