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Job description

THE EMPLOYER IS: GR WHITE & SON LTD The Call Centre Administrator plays a pivotal role in ensuring the smooth operation of daily activities within the call centre. Key responsibilities include handling inbound and outbound phone communications with clients and site staff, managing email correspondence efficiently, and maintaining accurate records using Microsoft Excel.

Responsibilities

• Answering all incoming calls to the company.
• Making external calls.
• Dealing with voicemails.
• Transferring internal calls between departments.
• Dealing with all company incoming emails, both to direct email address & helpdesk email.
• Directing information to relevant persons.
• Using packages Word & Excel.
• Confirming appointments with tenants via phone, messenger or email.
• Recording communication correctly.
• Dealing with each customer professionally.
• Sending work to our engineers.
• Receiving information back from our engineers.

Skills and Qualifications

Essential Skills

• Strong IT skills.
• Strong administrative and record keeping abilities.
• Ability to work as part of a team.

Further Information

The Employer is: GR WHITE & SON LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.