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Job description

THE EMPLOYER IS: JSE COMPUTING LTD We’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience in a fast-paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and escalate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.
• Follow standard operating procedures and escalate complex issues to 2nd line support.
• Support onboarding of new staff with IT setup and orientation.

Skills and Qualifications

Essential Skills

• Interest in IT and technology.
• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of computers, software, and networks.
• Willingness to learn and grow in the role.
• GCSEs or equivalent; IT-related qualifications are a plus but not required.
• Must have a current UK Driving licence.

Desirable Skills

• Having access to your own transportation would be advantageous.
• Familiarity with Windows 10/11, Microsoft Office and Hardware.
• Experience with basic troubleshooting (even personal or school projects).
• Any IT certifications (e.g., CompTIA ITF, Google IT Support).

Further Information

The Employer is: JSE COMPUTING LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.