Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Join a respected and welcoming medical practice providing vital support to patients and clinicians in the Coleraine area. This is a vital front-of-house role where you’ll be the first point of contact for patients and visitors. You will ensure the smooth day-to-day running of reception and administrative services while delivering a high standard of care and customer service. This is an excellent opportunity for a Receptionist to play a key role in the daily running of a busy GP surgery. You’ll be the first point of contact for patients and visitors, both face to face and over the phone, ensuring every interaction is handled efficiently and with confidentiality.

Responsibilities

• Provide a friendly and professional front-of-house service for patients and visitors.
• Manage incoming calls, appointment bookings, and general enquiries efficiently using the practice’s clinical systems.
• Register new patients, update records, and maintain accurate and confidential data in line with GDPR requirements.
• Support GPs, nurses, and practice staff by preparing documentation, managing correspondence, and maintaining workflow.
• Process repeat prescriptions and referrals in accordance with practice procedures.
• Handle patient payments and issue receipts when required.
• Prioritise tasks effectively in a busy environment while maintaining a calm and approachable manner.
• Assist in general administrative duties such as filing, scanning, and managing incoming/outgoing post.

Skills and Qualifications

Essential Skills

• GCSE English Language Grades A-C or equivalent.
• Strong administration and IT skills - confident using MS Office and clinical systems (EMIS, Vision, or similar).
• Previous experience in a similar role.
• Confident communication skills and telephone skills.