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Job description

THE EMPLOYER IS: HOME AND WORK LTD Garden Solutions designs and builds high-quality garden rooms and outdoor structures - ranging from standard Home Office Pods (HOPs) to fully bespoke garden offices, meeting pods, pergolas, decking, and full garden transformations. Convert inbound enquiries into booked on-site consultations with our lead designer and maintain momentum through to agreement and deposit. When inbound volume is light, run simple B2B outreach and support basic organic social activity.

Responsibilities

• Lead response & qualification: Call new enquiries, understand need.
• Product positioning: Give a concise, accurate overview of HOPs and bespoke garden rooms.
• Appointment setting: Book and confirm on-site visits.
• Follow-up to close: Contact customers 48-72 hours after the visit, answer questions.
• Pipeline admin: Keep clean, timely notes about customers, offers and products.
• Re-engagement & outreach: Revisit past leads with updates/offers; send targeted B2B emails and follow with calls.

Skills and Qualifications

Essential Skills

• Excellent telephone communication and professional tone.
• Active listening and concise information capture.
• Lead qualification (assess needs, budget, timing, decision-makers).
• Appointment setting & diary management (offer options, confirm details).
• Objection handling with a calm, consultative approach.
• Follow-up discipline and consistent pipeline management.
• Clear written communication (brief, accurate emails/messages).
• Time management and ability to work independently.
• Basic IT proficiency (Google Sheets/Docs/Calendar).
• Integrity & customer focus.

Desirable Skills

• Experience in inside sales/appointment setting.
• Familiarity with home improvement/outdoor products.
• Basic B2B outreach (email and follow-up calls).
• Light social media literacy for simple organic posts.

Further Information

The Employer is: HOME AND WORK LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.