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Job description

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

Responsibilities

• Provide high quality customer telephony services, answering and triaging calls professionally, helpfully and in a timely manner.
• Provide compassionate customer service, dealing with a wide range of customers often presenting with complex needs and issues.
• Undertake a wide range of administrative duties to meet the needs of the department.
• Monitor and manage inboxes.
• Competent use of IT systems.
• Organise and provide administrative support for a range of internal and external meetings.

Skills and Qualifications

Essential Skills

• BTEC Higher or equivalent qualification plus one year of relevant general administrative experience Or,
• BTEC National or equivalent qualification plus two years of relevant general administrative experience.
• Exceptionally, candidates who do not meet the qualification requirement, but who can demonstrate that they have 3 years’ relevant general administrative experience may also be considered.
• IT/ Microsoft Office Proficiency: Intermediate.

Further Information

About the role: £13.91 per hour. Monday to Friday (9.00am - 5.00pm). 37 hours per week, . Holidays: 35 days pro rata. Duration: Temporary, ongoing. Public Sector.