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Job description

To provide administrative support to the primary care team. All staff in the practice will be expected to ensure and maintain confidentiality at all times.

Responsibilities

• Answering telephone calls, making appointments, processing medication requests and all general enquiries.
• Liaising with all clinical staff.
• Navigating patients appropriately.
• Processing incoming mail and allocating to correct member of staff appropriately.
• Any other duties within the grade.

Skills and Qualifications

Essential Skills

• 4 GCSE’s (Grade A-C) to include English Language and Maths plus 2 years administrative experience to include telephone and face to face contact within a General Practice or related environment i.e. hospital setting.
• Or NVQ Level II in administration plus 2 years administrative experience to include telephone and face to face contact within a General Practice or related environment i.e. hospital setting.
• Applicants must be computer literate in the use of Microsoft Word, Excel and various other IT programmes.

Desirable Skills

• Experience of EMIS General Practice Clinical System.

Further Information

Flexibility of working hours/able to work at the desired times between Monday to Friday 8.30am to 6.00pm. Please pay particular attention to the essential criteria and make sure you address them on your application form. Shortlisting will be based only on the information contained within the application form.