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Job description

THE EMPLOYER IS: ST COLUMB’S HALL TRUST The Visitor Experience Officer is a frontline role responsible for ensuring that all visitors enjoy a welcoming, informative, and memorable experience. You will build and develop relationships and support the development of St Columb's Hall.

Responsibilities

• To ensure a visitor experience is tailored to the needs of the audience; education, community, visitor.
• Work collaboratively with other team members and staff to develop best practices in visitor engagement to help improve services and guide future programming.
• To enable and enhance the experiences of all those attending St Columb's Hall.
• To deliver tours when necessary following appropriate training.
• To ensure all health and safety policies, procedures and risk assessments are developed maintained and adhered to by staff and visitors.
• To monitor, review, research, and undertake best practice analysis to ensure continuous development.
• Visitor Engagement: Interacting with the public, providing information, and ensuring a positive experience.
• Basic Safety: Assisting with first aid if trained, and contributing to overall visitor safety.
• Collaboration: Working with staff and volunteers to maintain a positive atmosphere and consistent service.

Skills and Qualifications

Essential Skills

• Ability to communicate with the public and handle complaints.
• Ability to ensure desired standards are met for inspections.
• Willingness to train in first aid or assist the wider team with other reasonably requested tasks.

Desirable Skills

• Previous experience in a similar role.

Further Information

The Employer is: ST COLUMB’S HALL TRUST JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.