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Job description

THE EMPLOYER IS: PCR BUSINESS SOLUTIONS LTD This is a fantastic opportunity for someone starting their career in IT who wants real hands-on experience across multiple technologies - printers, networks, cloud systems and PCs - all within a friendly, forward-thinking environment.

Responsibilities

• Provide 1st line technical support via phone, email, remote access and ticket system.
• Troubleshoot basic hardware, software and network issues across PCs, printers, and servers.
• Assist in setting up and maintaining user accounts, devices, and applications (e.g. Microsoft 365).
• Support installation and configuration of office printers, routers and PCs on client sites.
• Maintain accurate service records and documentation.
• Escalate complex issues to 2nd line support or senior engineers as needed.
• Assist with onboarding new clients and internal staff IT setups.

Skills and Qualifications

Essential Skills

• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of Windows systems, software and networks.
• Willingness to learn and develop technical knowledge through training.
• GCSEs or equivalent; IT-related studies are beneficial but not essential.
• Preferably full current UK driving licence.

Desirable Skills

• Access to your own vehicle for client visits (mileage paid).
• Familiarity with Windows 10/11, Microsoft 365 and network troubleshooting.
• Any hands-on experience setting up computers, printers or networks (personal, school or voluntary).
• Basic IT certifications (e.g. CompTIA ITF plus, Google IT Support, or equivalent).
• Genuine interest in IT, printers and technology.

Further Information

The Employer is: PCR BUSINESS SOLUTIONS LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.