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Job description

To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required. To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner. To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Responsibilities

• To assist in the end-to-end administration of the council's cemeteries and crematorium including, but not limited to:
• City Cemetery, Falls Road; Dundonald Cemetery, Upper Newtownards Road; Roselawn Cemetery, Ballygowan Road, Crossnacreevy; Crematorium, Roselawn Cemetery; and Cemeteries/Crematorium Central Office - Cecil Ward Building.
• In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.
• To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
• To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
• To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
• To direct funeral corteges and visitors to graves and other facilities on site as required.
• To accept payments for bereavement services including burials and memorialisation.
• To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.
• To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.
• To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.
• To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.
• To keep all records at each cemetery as appropriate and prepare funeral cards for the use of the applicable Cemetery Manager.
• To use and maintain computer based record systems and manual records as required.
• To assist in providing information and advice to the public regarding memorialisation options at the cemeteries and crematorium.
• To undertake general administration duties such as word processing and reports.
• To liaise with cemetery site staff as required.
• To assist the Bereavement Administration Manager and Senior Cemeteries Administrator by providing on-the-job training and mentoring as required.
• To assist with promotional and educational practices as required, including the provision of applicable historical information.
• To act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
• To undertake such other relevant duties as may from time to time be required at any location.

Skills and Qualifications

Essential Skills

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one year's relevant experience of:
• Working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner.
• Undertaking administrative and cash handling duties within a business environment.
• Using information technology software such as Microsoft Office, or equivalent packages.

Further Information

To apply email your CV to the agency.