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Job description

Beannchor Central Reservations is seeking a dedicated and detail-oriented Reservations Coordinator to join our growing team as we expand our portfolio. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.

Responsibilities

• Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
• Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
• Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
• Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
• Ensure Accuracy: Process all customer requests with precision and attention to detail.
• Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.

Skills and Qualifications

Essential Skills

• Customer Service: A passion for delivering outstanding customer experiences.
• IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
• Effective Communication: Excellent verbal and written communication skills.
• Sales Confidence: Comfortable upselling products and services.

Desirable Skills

• Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.