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Job description

As Project Support Worker you will provide on-site support to homeless single adults with multi-complex needs. This role involves actively assisting, encouraging and supporting Service Users in promoting their well-being, independence, safety, and positive, healthy life choices, including crisis intervention.

Responsibilities

• Provide respectful, safe, and empowering support to Service Users in line with QQH’s mission, ethos, and codes of practice.
• Ensure the safety and cleanliness of QQH properties through regular checks, adherence to health and safety procedures, infection control, and prompt reporting of hazards or maintenance issues.
• Work collaboratively with colleagues, management, and external partners to ensure coordinated service delivery.
• Participate in training, supervision, and performance reviews.
• Uphold QQH’s values through professional behaviour, accountability, resilience, and integrity.
• Promote independence, wellbeing, and inclusion through practical and emotional assistance.
• Maintain accurate, timely records and uphold GDPR and confidentiality standards.
• Act as a positive role model, maintaining boundaries and managing risk responsibly.

Skills and Qualifications

Essential Skills

• Completion of a satisfactory Enhanced AccessNI check.
• Possess IT skills. (i.e. experience of Office programmes, particularly Outlook & Word)
• Have good written and verbal communications skills
• Have the ability to work independently or as part of a team.

Desirable Skills

• Two years’ experience of working or voluntary work within a similar or equivalent challenging environment.
• Qualification in Health & Social Care, Psychology, or similar, or working towards same.
• Experience of dealing with people from diverse backgrounds including those whose first language is not English.

Further Information

Staff Benefits Package: Private Health Insurance Paid overtime and Premium Rate on Customary Days Enhanced Maternity and Paternity Pay Long Service Recognition Bonus Recruitment Referral Bonus Paid Rest Breaks Staff Wellness and Counselling Services Pension Scheme Staff Uniform Provided