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Job description

Our Client Ecopart, a leading in car recycling, dismantlers, dealers and scrap car dealers, are seeking a Parts Advisor to join their team, based in Crumlin. As a Parts Advisor you will be responsible for helping customers identify and purchase the correct parts for their vehicle needs. You will work closely with our dismantling and logistics teams to ensure an accurate, efficient and friendly service. You will handle inbound calls, online enquiries, order processing and returns while maintaining clean, organised parts storage and accurate inventory records.

Responsibilities

• Assist retail and trade customers in identifying the correct parts for their vehicles
• Provide clear and helpful advice to customers via phone, email and in-person
• Process incoming enquiries, quotations, sales orders and returns
• Maintain accurate stock and ensure parts are correctly labelled and stored
• Check availability, pricing and compatibility through internal systems
• Work closely with dismantling, warehouse and transport teams to fulfil orders
• Follow up with customers to resolve issues promptly and professionally
• Keep the parts department tidy organised and compliant
• Contribute to a positive team culture and support wider site operations when required

Skills and Qualifications

Essential Skills

• Previous experience as a Parts Advisor or similar automotive parts role
• Good working knowledge of modern vehicles, components and fitment
• Strong communication and customer service skills
• Confidence handling incoming calls and helping customers identify parts
• Good IT skills and ability to learn internal systems quickly
• Ability to work with autonomy and prioritise workload in a fast-moving environment

Desirable Skills

• Experience working with recycled / dismantled parts is desirable but not essential

Further Information

Job Benefits: - Monday-Friday working pattern (8:30-17:30) - Competitive salary £29K -£31K DOE and overtime where applicable - Training in company systems and supported development routes - Stable company with clear progression paths and a close-knit team - Pension and staff benefits Additional Information: This Parts Advisor role is based in Crumlin, Northern Ireland. If you are interested in this role, please forward your CV through to gary.dodds@industrialtemps.com or call our Belfast office on 028 9032 2511 ask for Gary INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER